Case Study

Mobile Phone Manufacturer Accelerates RMA Process

sponsored by Camstar Systems Inc.
A leader in handheld communications produces a popular and sophisticated Mobile Phone that offers capabilities including email, messaging, calendar, web access, camera and music. The multiple features do not make the product more complex -- in fact, the Mobile Phone’s popularity is based in part on the product’s ease of use.

With this in mind, it is critical that the company maintain a continuous understanding of how its products perform in the field and the reasons why end- users return the products. Insight into RMA is essential for the company to keep its competitive edge. The data is all there -- but automating the management and analysis is what makes the difference. Camstar is the solution.

Access Now
Free. Signup in 30 seconds.
  • April 07, 2011
  • pdf
  • 663 KB

Camstar Systems Inc.

Camstar is a leading provider of enterprise manufacturing execution and quality systems. Camstar's InSite and Medical Device Suite applications manage, monitor, and synchronize manufacturing activities across globally distributed plants, and integrate them in real-time with core business processes. Rapid to implement, they provide the manufacturing control needed to help eliminate scrap, rework, paperwork errors and redundant checks. As a result, manufacturers improve yields and product quality, shorten lead times and reach volumes quickly, respond to changing demand, and reduce the cost of compliance. More than 100 leading companies, including Johnson & Johnson, Roche, Tyco Healthcare, ZOLL, CIBA Vision, Zeiss, Kinetic Concepts, BIOTRONIK, IBM, Kodak, AMD, Philips, Hitachi, SCHOTT, Amkor, ASAT, Renesas, Arcelor and Outukumpu rely on Camstar as a trusted software partner.
  • Subscribe to our Feed
  • Join Managing Automation on LinkedIn
  • Follow Managing Automation on Twitter